FAQs

What standards are our masks?

We have tested our masks based on EN 14683 & ATM F2100, that are the prevailing test standards for Surgical masks. Our testing partners are TUVSUD.com, an international testing laboratory available in over 1000 locations worldwide, with over 150 years of trusted partnerships across the globe. The test results are available to view when you scan our block chain powered QR code printed on our masks. We also have a patent pending for our innovation, with the number patent pending number GB20066.4. Our masks are not to be used as medical Personal Protective Equipment( PPE).

Are you a UK Manufacturer?

We are a British company, based out of Winchester, Hampshire. We manufacture at our own production facility in India. We were awarded 2019, British Draper’s Den Sustainable best sustainability innovations award in London. https://www.drapersonline.com/business-operations/sustainable-fashion/drapers-den-which-are-the-best-sustainability-innovations/7034890.article

Our Manufacturing facility in India: Ceae Sustainable Products, No.188/E1, Aannai Sathya Nagar, A.B  Nagar West Gandhi Nagar (PO), Tirupur, Tamilnadu India -641602 

Check our corporate site www.ceae.co.uk

Can you breathe through our masks?

Yes absolutely, our masks are made of 2 layers of 100% organic cotton fabric and 1 layer of melt blown filter. Also, part of our testing process is Breathability test done based on EN 14683.

How often should it be washed?

Wash after use or the end of the day if you are at work. If wearing for many hours you must maintain high levels of hygiene practices. Hand washing etc. If you remove the mask during work, it’s probably best to leave it hanging from one ear to avoid touching it and having to put it down anywhere

What is delivery timescale?

Our masks are in stock and despatched the same day,  if orders are placed before 1pm. There are several delivery options available at the checkout.

Our warehouse address is

Unit 1
Vertex Park South
Emersons Green
Bristol
BS16 7LB

Can I buy in bulk?

Any order over 1000 units is considered as a wholesale order. Please contact us for costs and requirements by emailing hello@ceae.co.uk

How should I care for my mask?

Machine washable @ 30 degree

Do not Iron

Do not Tumble

Do not Dry clean

Do not Bleach

Why is mask not washed at 60 degree like I have heard in the media?

The 60 degree washing guidelines are given to those working in a high viral load Covid-19 environment. If you work in this environment, then please follow your employer's guidance.

For general use, going shopping and general life activities, the normal temperatures, like how we wash our hands, is enough to remove bacteria from a mask. 

How to wear a face mask?

Ensure it fits snugly but comfortably against the side of the face.

Be secured with ties or ear loops.

Press the nose bridge firmly to the shape over your nose and face for a secured fit.

Include multiple layers of fabric, ours have 3 including the Melt blown filter layer.

Be able to be laundered and machine dried without damage or change to shape.

Ours are washable up to 30 times.

Cloth face coverings should not be placed on young children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance.

CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies), especially in areas of significant community-based transmission. It is also still very important to maintain social distancing measures and maintaining a 2m/6ft distance from others.

The CDC does not recommend surgical masks or N-95 respirators. Those are critical supplies that must continue to be reserved for healthcare workers and other medical first responders, as recommended by current CDC guidance. Let’s help our NHS by buying a good alternative and leave the medical masks for the people that really need them.

How does one safely remove a used face covering?

Individuals should be careful not to touch their eyes, nose, and mouth when removing their face covering and wash hands immediately after removing.